Always-on agents

An assistant that answers every inquiry day and night

It answers the first message or call in your voice and hands it to the right person.

Why it matters

56%: 56% of buyers expect a reply within an hour of sending a form and only 36% get one.

Source: Invoca B2C Buyer Experience Report 2026, 693 US consumers buying something over $500, May 2026. Invoca sells call software.

What changes for you

What's included

Trained on your business

It answers from your own services and policies.

Every channel

It answers on your website and by text or phone.

Books the next step

It collects the details and books the appointment.

Human handoff

It passes the whole conversation to a person when needed.

A full record

You can read every conversation and adjust what it says.

Alerts

The right person hears about a good inquiry right away.

A straight line from call to launch

Set the voice

We gather what the assistant needs to know about your business.

Connect the channels

We connect your website and phone and set the handoff rules.

Launch and refine

We test it before launch and improve it from real conversations.

Questions we hear first

How does it sound?

You set the tone. It hands the conversation to a person when judgment is needed.

What happens when it cannot answer?

It takes a message or passes the full conversation to you, on rules you set.

Can it answer the phone?

Yes. It answers the call, takes the details, and books or hands off the caller.

Is this the same as OnCall Chat?

OnCall Chat is the self-service product. This is a custom build around your business and your systems.

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