Refunds & cancellations

How fixed-scope work, retainers, and custom engagements are handled.

Terms are clear before any money changes hands, so the work begins on settled ground.

Defined work

Fixed-scope projects are quoted and paid up front. If we cannot deliver what was agreed, you are made whole.

Hosting and retainers

Hosting and maintenance run month to month. The accounts and materials remain with the business when the arrangement changes.

Custom engagements

Larger custom work follows the terms written into each scope before work begins.