Messaging channels

Text, WhatsApp, email, and voice — handled from one place.

Customers reach out however suits them. We bring text, WhatsApp, email, and voice together so you answer from one place instead of juggling apps.

The channels

• SMS and WhatsApp for quick, personal back-and-forth.
• Email for the longer threads and the paper trail.
• Voice, answered live or by an agent when you can't pick up.

One conversation

A customer who texts today and calls tomorrow is still one person. We keep the thread together so context never gets lost between channels.