Glossary

Plain definitions for the terms that come up in a project.

A short reference for the words that get used around a build. No jargon for its own sake, just what each term means in practice.

Common terms

• Scope. The agreed account of what is being built, written down before work starts.
• Preview link, a private URL where you can see the work in progress before it goes public.
• Fixed-scope work, a fixed-price path for smaller, well-defined jobs.
• Retainer. The simple monthly arrangement that covers hosting, care, and ongoing changes.
• Agent, a system that can carry defined call, message, and booking paths within stated boundaries.
• Integration, a connection that lets two tools share data automatically.

Hosting terms

• Uptime. The share of time your site is online and reachable.
• SSL / TLS, the encryption that puts the padlock in the address bar.
• Backup, a saved copy of your site or data that can be restored if something goes wrong.