Attentive agents

A useful first path for calls, messages, and routine requests.

An agent can give calls and messages a useful first path while attention is elsewhere. It is configured around the services, terms, tone, and handoff rules that the business has agreed.

What it handles

• Calls and texts that fall within the agreed boundaries.
• Bookings and enquiries, prepared for the appropriate record or handoff.
• The recurring questions the business has chosen to give the agent.

Owned or managed

Managed, hosted agents live on OnCall Chat, where we run and maintain them for you. Owned, custom builds run through the studio and are handed over to you.

It retains the brand’s character

The agent works within its stated boundaries, tone, and handoff rules. Where a conversation needs judgment, a person takes over with the relevant context.